Privacy Policy

At Elysian, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of our users, customers, and website visitors. By accessing or using our services, you agree to the terms of this policy. 1. Information We Collect We collect both personal and non-personal data in order to provide and improve our services. This includes: Information You Provide Voluntarily: Full name Email address Billing and shipping address Telephone number Payment information (processed securely) Account credentials (if applicable) Any other data submitted via contact forms, surveys, or support requests Automatically Collected Information: IP address Device type and unique device identifiers Browser type and version Operating system Access times and referring websites User behavior on our website (pages visited, clicks, time spent) We may use cookies, tracking pixels, and similar technologies to personalize content and analyze traffic patterns. 2. Use of Information We use the data we collect for the following purposes: To deliver and maintain services provided by Elysian To manage user accounts and provide customer support To process and fulfill purchases, transactions, and subscriptions To send administrative information such as confirmations, updates, and security alerts To send promotional content and marketing materials (only with your consent) To conduct data analysis and improve the functionality of our website and services To comply with legal requirements and protect against fraud or misuse We always aim to collect only the data that is necessary for the stated purposes. 3. Sharing and Disclosure We do not sell or rent your personal data to third parties. However, we may share your information with: Trusted Service Providers who help operate our business (e.g., hosting providers, payment processors, email delivery services) Legal Authorities if required by law, subpoena, or to protect our legal rights Affiliated Entities or successors in case of merger, acquisition, or reorganization All third-party service providers are bound by confidentiality agreements and are obligated to safeguard your data. 4. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for accounting, legal, or reporting requirements. For example: Transactional data is kept for up to 7 years for tax compliance Inactive accounts may be archived or anonymized after 24 months of inactivity Marketing preferences are retained until you opt out or delete your account 5. Your Rights and Choices You have the following rights regarding your personal data: The right to access the information we hold about you The right to correct inaccurate or outdated information The right to request deletion of your personal data The right to withdraw consent (where applicable) The right to object to certain data uses (such as marketing) The right to request a copy of your data in portable format You can exercise these rights by contacting us at [email protected]. We will respond to your request within the time limits set by applicable privacy laws. 6. Security of Your Information Elysian takes reasonable administrative, technical, and physical precautions to protect your personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. This includes encryption, access control policies, and secure server environments. Please be aware, however, that no transmission of information over the Internet is completely secure, and we cannot guarantee absolute security. 7. International Data Transfers If you are accessing our services from outside of the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in another jurisdiction. We ensure that any such transfers comply with applicable data protection laws. 8. Children's Privacy Our services are not directed to children under the age of 13. We do not knowingly collect or solicit personal data from anyone under 13 years of age. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information. 9. Updates to This Policy We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or improvements in our services. The most recent version will always be available on our website, and we may notify you of material changes by email or a website notice.